Just The FAQs
SPRING 2023
Per health authority recommendations, we recommend mask use during performances for patrons. If you are immunocompromised or would prefer the comfort of a masked environment, our Wednesday evening performances (also known as Mask Wednesdays!) are mask-mandatory for patrons. This accessibility measure is intended to allow as many people as possible to see Pacific shows in a safer environment.
Actors during Mask Wednesday performances are unmasked: staff, volunteers, and patrons will be masked.
When The Show Can't Go On
Cancelling As A Patron
If you need to cancel your tickets for a COVID-related reason – whether you’re caring for a family member or are feeling unwell – you can contact our box office at tickets@pacifictheatre.org for a full refund, no questions asked.
Cancelling Performances
If a COVID-19 exposure occurs at Pacific Theatre prior to a scheduled performance, the performance will be cancelled and all ticketholders will be promptly notified and refunded.
All patrons will be individually contacted by Pacific Theatre should an exposure be reported after a performance.
Keeping You Safe At The Theatre
You can read our full COVID-19 manual here: Pacific Theatre COVID-19 Protocols.
This outlines our policies for patrons, artists, and our office staff. If you have specific questions or need clarification, contact our Patron Services Manager Linnea Perry at linnea@pacifictheatre.org.